Unit Code: AGLAS-ENG-009
Unit Title: Building Rapport and Professional Relationships
Nominal Hours: 4
Unit Descriptor: This unit introduces the basic skills needed to build trust, rapport, and positive professional relationships in the workplace. Learners will practice using simple English to greet others, make small talk, show appreciation, and maintain respectful interactions.

Elements and Performance Criteria

Elements Performance Criteria
1. Greet and introduce 1.1 Use polite greetings and introductions
1.2 Address people appropriately
2. Make small talk 2.1 Ask and answer simple questions about non-work topics
2.2 Use polite responses
3. Show appreciation and respect 3.1 Thank others for help or support
3.2 Use polite language in all interactions
4. Maintain positive relationships 4.1 Listen actively
4.2 Respond appropriately to feedback or concerns

Range of Variables

Variables Range
Greetings Good morning, Hello, How are you?
Introductions My name is…, This is…, Nice to meet you
Small talk topics Weather, weekend, family, general interests
Appreciation Thank you, I appreciate it, That’s very kind
Feedback Positive comments, suggestions, concerns

Evidence Guide

Area Details
Critical aspects of competency Greets, introduces, makes small talk, and maintains positive interactions using simple English
Underpinning knowledge Basic polite phrases, small talk topics, importance of respect and appreciation in relationships
Underpinning skills Speaking, listening, responding politely, using appropriate tone
Underpinning attitudes Friendliness, respect, openness, willingness to engage with others
Resource implications Sample dialogues, role-play scenarios, workplace examples
Methods of assessment Observation, role-play, practical demonstration, peer feedback
Context of assessment Simulated or real workplace interactions, small group or one-to-one setting

Foundation Skills

Skills Description
Speaking Use polite greetings, introductions, and small talk
Listening Respond appropriately to others’ questions and feedback
Interpersonal Build trust and rapport through positive communication
Social awareness Show respect and appreciation in all interactions

Target Audience

Target Audience Description
Entry-level professionals Non-English speakers with alphabet knowledge building workplace relationships
Vocational trainees Individuals preparing for jobs requiring positive professional interactions
Workplace learners Employees needing to improve English skills for rapport and relationship building

Recognition of Prior Learning (RPL)

RPL Available Yes/No
Yes

Pre-Requisite

Pre-Requisite
Alphabet knowledge (A-Z)