Unit Code: AGLAS-ENG-005
Unit Title: Cross-Cultural Communication
Nominal Hours: 4
Unit Descriptor:
This unit introduces the basic skills and awareness required to communicate effectively with people from different cultures in the workplace. Learners will practice using simple English to show respect, avoid misunderstandings, and adapt to different cultural norms.
Elements and Performance Criteria
| Elements |
Performance Criteria |
| 1. Recognize cultural differences |
1.1 Identify basic differences in greetings, gestures, and customs
1.2 Show respect for other cultures |
| 2. Use polite and respectful language |
2.1 Use simple polite phrases
2.2 Avoid slang or offensive words |
| 3. Clarify and confirm meaning |
3.1 Ask questions to check understanding
3.2 Paraphrase to confirm meaning |
| 4. Adapt communication style |
4.1 Adjust tone and body language
4.2 Use simple words and speak clearly |
Range of Variables
| Variables |
Range |
| Cultural differences |
Greetings (handshake, bow), gestures (nodding, pointing), customs (eye contact) |
| Polite phrases |
Please, Thank you, Excuse me, Sorry |
| Communication style |
Direct, indirect, formal, informal |
| Clarification |
Could you explain? What does that mean? |
| Adaptation |
Slower speech, simpler words, friendly tone |
Evidence Guide
| Area |
Details |
| Critical aspects of competency |
Communicates respectfully, recognizes cultural differences, adapts language and behavior |
| Underpinning knowledge |
Basic cultural norms, common polite phrases, importance of respect in communication |
| Underpinning skills |
Using polite language, asking questions, observing non-verbal cues |
| Underpinning attitudes |
Openness, respect for diversity, willingness to adapt |
| Resource implications |
Access to cultural information, role-play scenarios, visual aids |
| Methods of assessment |
Observation, role-play, practical demonstration, oral questioning |
| Context of assessment |
Simulated or real workplace with multicultural interaction, small group or one-to-one setting |
Foundation Skills
| Skills |
Description |
| Speaking |
Use respectful and polite language in cross-cultural situations |
| Listening |
Understand different accents and communication styles |
| Observation |
Notice and respect non-verbal cultural cues |
| Adaptability |
Change communication style as needed for different cultures |
Target Audience
| Target Audience |
Description |
| Entry-level professionals |
Non-English speakers with alphabet knowledge working in multicultural environments |
| Vocational trainees |
Individuals preparing for jobs with diverse teams or clients |
| Workplace learners |
Employees needing to improve cross-cultural communication skills |
Recognition of Prior Learning (RPL)
Pre-Requisite
| Pre-Requisite |
| Alphabet knowledge (A-Z) |
