Unit Code: AGLAS-ENG-004
Unit Title: Active Listening and Comprehension
Nominal Hours: 4
Unit Descriptor: This unit introduces the essential skills for active listening and understanding spoken English in the workplace. Learners will practice listening for main ideas, asking for repetition or clarification, and confirming understanding using simple English.

Elements and Performance Criteria

Elements Performance Criteria
1. Listen for main ideas 1.1 Focus on the speaker
1.2 Identify the main topic
1.3 Note key points
2. Seek clarification 2.1 Ask the speaker to repeat
2.2 Ask for simpler words or explanation
3. Confirm understanding 3.1 Paraphrase what was heard
3.2 Use simple phrases to check understanding
4. Respond appropriately 4.1 Give a short, relevant reply
4.2 Thank the speaker

Range of Variables

Variables Range
Speaker Supervisor, colleague, client, customer
Listening context Instructions, explanations, announcements, conversations
Clarification Could you repeat? What does that mean? Please say it again.
Paraphrasing So you mean…? You said…
Response Yes, I understand. No, please explain again. Thank you.

Evidence Guide

Area Details
Critical aspects of competency Listens attentively, identifies main ideas, asks for clarification, confirms understanding
Underpinning knowledge Common workplace vocabulary, polite phrases for clarification, basic listening strategies
Underpinning skills Listening, asking questions, paraphrasing, responding appropriately
Underpinning attitudes Patience, willingness to clarify, respect for speakers
Resource implications Audio recordings, role-play scripts, real or simulated workplace conversations
Methods of assessment Observation, role-play, practical demonstration, oral questioning
Context of assessment Simulated or real workplace listening situations, small group or one-to-one setting

Foundation Skills

Skills Description
Listening Focus on and understand simple spoken English
Speaking Ask for repetition or clarification using simple phrases
Comprehension Identify main points and details from spoken information
Interpersonal Respond politely and appropriately in conversation

Target Audience

Target Audience Description
Entry-level professionals Non-English speakers with alphabet knowledge who need to understand spoken workplace English
Vocational trainees Individuals preparing for jobs requiring listening and comprehension skills
Workplace learners Employees needing to improve English listening and understanding

Recognition of Prior Learning (RPL)

RPL Available Yes/No
Yes

Pre-Requisite

Pre-Requisite
Alphabet knowledge (A-Z)