Unit Code: AGLAS-ENG-001
Unit Title: Professional Email Writing
Nominal Hours: 4
Unit Descriptor: This unit covers the fundamental knowledge, skills, and attitudes required to write simple, clear, and professional emails for workplace communication. It is intended for learners with basic alphabet knowledge, focusing on essential workplace email formats and language.
Elements and Performance Criteria
| Elements | Performance Criteria |
|---|---|
| 1. Identify purpose and audience | 1.1 Recognize the reason for writing the email 1.2 Identify who will read the email |
| 2. Organize content logically | 2.1 List main points to include 2.2 Arrange information in a logical order |
| 3. Write a simple professional email | 3.1 Use basic greetings and closings 3.2 Write short, clear sentences 3.3 Use polite language |
| 4. Review and send email | 4.1 Check for errors 4.2 Ensure information is complete 4.3 Send the email using correct steps |
Range of Variables
| Variables | Range |
|---|---|
| Purpose | Request, information, response, update, complaint |
| Audience | Supervisor, colleague, client, customer |
| Greetings/Closings | Hello, Dear, Hi, Regards, Thank you |
| Polite Language | Please, Could you, Thank you, Sorry |
| Email Platform | Computer, mobile phone, web-based email |
Evidence Guide
| Area | Details |
|---|---|
| Critical aspects of competency | Writes a simple, clear, and polite email for a specific workplace purpose |
| Underpinning knowledge | Basic structure of emails, common greetings/closings, workplace communication protocols |
| Underpinning skills | Organizing information, using basic English sentences, using email tools |
| Underpinning attitudes | Willingness to communicate clearly, attention to politeness and accuracy |
| Resource implications | Access to computer/mobile device, email account, sample templates |
| Methods of assessment | Practical demonstration, written test, observation, oral questioning |
| Context of assessment | Simulated or real workplace environment, using familiar workplace scenarios |
Foundation Skills
| Skills | Description |
|---|---|
| Reading | Recognize and understand basic workplace vocabulary and phrases in emails |
| Writing | Construct simple sentences using correct word order and basic punctuation |
| Digital Literacy | Use email software or apps to compose, send, and receive emails |
| Communication | Use polite and appropriate language for workplace interactions |
Target Audience
| Target Audience | Description |
|---|---|
| Entry-level professionals | Non-English speakers with alphabet knowledge starting work in an English-speaking workplace |
| Vocational trainees | Individuals preparing for jobs requiring basic written communication in English |
| Workplace learners | Employees needing to improve workplace email communication skills |
Recognition of Prior Learning (RPL)
| RPL Available | Yes/No |
|---|---|
| Yes |
Pre-Requisite
| Pre-Requisite |
|---|
| Alphabet knowledge (A-Z) |