Unit Code Unit Title
FLK-08 Work Effectively in Multicultural and International Logistics Settings

Nominal Hours: 15
Unit Descriptor: Covers communication, cultural awareness, and compliance with international standards in global logistics contexts.

Elements | Performance Criteria

Elements Performance Criteria
1. Communicate with diverse teams 1.1 Use clear, respectful language.
1.2 Clarify instructions and feedback.
1.3 Use visual aids if needed.
2. Adapt to cultural/workplace norms 2.1 Identify and respect cultural differences.
2.2 Adjust behavior to site expectations.
2.3 Demonstrate professionalism.
3. Follow international protocols 3.1 Identify and comply with international logistics procedures.
3.2 Participate in site inductions.
3.3 Report incidents per protocol.

Range of Variables

Variables Range
Communication Spoken/written English, translation, visual aids, digital tools.
Cultural norms Dress, greetings, work schedules, religious practices, hierarchy.
International protocols Documentation, safety, quality, reporting.

Evidence Guide

Area Details
1. Critical aspects of competency Communicates, adapts, and complies in international logistics settings.
2. Underpinning knowledge Basic technical English, cultural awareness, international logistics procedures.
3. Underpinning Skills Communication, adaptability, compliance, reporting.
4. Underpinning attitudes Respect, open-mindedness, professionalism, adaptability.
5. Resource Implications Access to international worksite or simulated environment, documentation.
6. Methods of Assessment Observation, role play, questioning, documentation review, supervisor feedback.
7. Context of Assessment International or simulated environment with diverse teams and protocols.

Foundation skills

Skills DESCRIPTION
Oral Communication Use clear technical language and visual aids.
Reading Interpret site instructions and international protocols.
Teamwork Collaborate with diverse teams.

Target Audience

Target Audience Description
Forklift operators, logistics workers, trainees Individuals working or preparing for work in international logistics environments.

Recognition of Prior Learning (RPL)

RPL Available Yes

Pre-Requisit

Pre-Requisite None